Frequently Asked Questions (FAQ's)

Welcome to Adorabl3! We've compiled answers to our most common questions to help you have a seamless shopping experience. If you can't find the answer you're looking for, please don't hesitate to contact us at info@adorabl3.com or call us at +91-9891355197.

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Orders & Cancellations

1. How do I place an order?

Placing an order is simple:

• Browse our products and click on the item you want
• Click "Add to Cart" and proceed to checkout
• Enter your shipping address and contact details
• Choose your preferred payment method
• Review your order and click "Place Order"
• You'll receive an order confirmation via email and SMS

2. How do I check the status of my order?

As soon as your order is dispatched from our warehouse in Ghaziabad, Uttar Pradesh (typically within 24 hours), you will receive:

• An email with your tracking number and carrier details
• An SMS with a direct link to track your package in real-time
• You can also track your order anytime at Track Your Order Page

Our courier partners (Delhivery, Blue Dart, Xpressbees, DTDC, Ekart, Amazon Shipping) provide real-time tracking updates throughout the delivery process.

3. Can I change or modify my order after it has been placed?

Once an order is submitted, it is processed very quickly (typically within 24 hours) to ensure fast delivery. Because of this, we are unable to modify orders after they have been placed. Please double-check your items, quantities, and shipping address before completing your purchase.

If you need to make changes, your best option is to cancel the order (if still possible) and place a new one with the correct details.

4. How do I cancel my order?

You may cancel your order before it is dispatched from our warehouse. Since we process orders quickly (usually within 24 hours), we recommend contacting us as soon as possible if you wish to cancel.

To cancel your order:

• Email us immediately at info@adorabl3.com with your order number and "Cancellation Request" in the subject line
• Or call us at +91-9891355197 during business hours (Monday to Saturday, 9:00 AM to 6:00 PM IST)

If your order has already been dispatched, you will need to wait to receive it and then follow our standard return process. For more details, please see our Return and Refund Policy.

5. Will I receive an order confirmation?

Yes! Once your payment is successfully processed, you will receive:

• An immediate order confirmation page on our website
• An order confirmation email within a few minutes
• An SMS confirmation to your registered mobile number

If you don't receive a confirmation within 24 hours, please check your spam/junk folder or contact us immediately.

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Shipping & Delivery

1. What is the estimated delivery time?

We process orders quickly from our warehouse in Ghaziabad, Uttar Pradesh, and use reliable courier partners for fast delivery:

• Metro Cities: 2-3 business days
• Major Cities: 3-5 business days
• Other Locations: 4-5 business days

Most orders are dispatched within 24 hours of order placement. Delivery times may vary based on your location and courier availability. You will receive tracking information to monitor your delivery in real-time.

2. How much does shipping cost?

We offer FREE shipping on all orders across India. No minimum order value required. No hidden charges. What you see is what you pay!

3. Which courier services do you use?

We partner with India's most reliable courier services to ensure safe and timely delivery:

• Delhivery
• Blue Dart
• Xpressbees
• DTDC
• Ekart
• Amazon Shipping

The courier service is automatically selected based on your location to ensure the fastest delivery.

4. How does the delivery process work?

Here's what happens after you place your order:

1. Your order is confirmed and payment is processed
2. We pack your order securely at our Ghaziabad warehouse (within 24 hours)
3. Your package is picked up by our courier partner
4. You receive tracking information via email and SMS
5. The courier delivers your package to your address
6. You receive your order and enjoy your purchase!

5. Do you ship internationally?

Currently, we only ship within India. We serve customers across all states and union territories. International shipping may be available in the future.

6. What if I'm not available to receive my delivery?

If you're not available when the courier attempts delivery:

• The courier will typically make 2-3 delivery attempts
• You'll receive a call or SMS from the delivery partner
• You can reschedule delivery through the tracking link
• In some cases, you can pick up the package from the nearest courier office

Please ensure someone is available at the delivery address to receive the package.

7. Can I change my delivery address after placing an order?

Once your order is dispatched, we cannot change the delivery address as it's already in transit. However, if your order hasn't been shipped yet, please contact us immediately at info@adorabl3.com or +91-9891355197, and we'll try our best to update the address.

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Returns, Exchanges & Refunds

1. What is your return policy?

We have a customer-friendly 30-Day Return Policy. If you are not satisfied with your purchase, you can request a return within 30 calendar days of receiving your item. The product must be:

• In its original, unused condition
• In original packaging with all tags attached (if applicable)
• Accompanied by proof of purchase (order number)

We offer free reverse pickup and no restocking fees. For complete details, please visit our Return and Refund Policy.

2. How do I start a return?

Starting a return is easy:

1. Contact us at info@adorabl3.com or call +91-9891355197
2. Provide your order number and reason for return
3. We'll send you a return authorization within 24 hours
4. We'll arrange a free reverse pickup from your address at no cost to you
5. Our courier partner will collect the package from your doorstep
6. Once we receive and inspect the item, we'll process your refund within 5-7 business days

Important: Please do not send items back without receiving return authorization first.

3. How long does it take to get my refund?

Once we receive your returned item at our warehouse and approve the return:

• Inspection: 2-3 business days
• Refund Processing: 5-7 business days from approval
• Bank Processing: Your bank may take an additional 3-7 business days to credit the amount

Prepaid Orders: Refund will be credited to your original payment method
COD Orders: Refund will be issued via bank transfer (NEFT/IMPS) or UPI

4. Do you charge any fees for returns?

No! We offer:

• Free reverse pickup from your address
• No restocking fees
• No deductions from your refund amount
• 100% free return shipping

5. Can I exchange an item?

Yes! We offer two options for exchanges:

• Option 1 (Fastest): Return your item and place a new order for the item you want
• Option 2: Request a direct exchange when contacting us - we'll cover the return shipping costs

6. I received a damaged, defective, or incorrect item. What should I do?

We sincerely apologize for the inconvenience! Please contact us immediately:

• Email us at info@adorabl3.com within 30 days of delivery (ideally within 48 hours for fastest resolution)
• Include your order number
• Attach a photo or video showing the damage, defect, or incorrect item

We will immediately arrange for:

• A free replacement (shipped at no cost to you), OR
• A full refund (no questions asked)
• Free return pickup for the damaged/incorrect item

7. What items cannot be returned?

For hygiene and safety reasons, the following items are non-returnable unless defective:

• Perishable goods (food, flowers, plants)
• Personal care products (once opened and used)
• Hazardous materials
• Custom or personalized items
• Gift cards
• Items marked as "final sale"

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Payments & Pricing

1. What payment methods do you accept?

We accept a wide variety of secure payment methods:

• UPI: Google Pay, PhonePe, Paytm, BHIM, and all UPI apps
• Credit & Debit Cards: Visa, Mastercard, RuPay, American Express, Maestro
• Net Banking: All major Indian banks (SBI, HDFC, ICICI, Axis, PNB, etc.)
• Digital Wallets: Paytm, PhonePe, Mobikwik, Freecharge, Airtel Money, Amazon Pay
• Cash on Delivery (COD): Pay when you receive
• Buy Now, Pay Later: LazyPay, Simpl, ZestMoney (where available)
• EMI Options: Credit/Debit card EMI for eligible cards

For detailed payment information, visit our Payment Policy page.

2. Is Cash on Delivery (COD) available?

Yes! COD is available for most orders and locations. Simply select "Cash on Delivery" at checkout. Please note:

• A nominal COD handling fee may apply (shown at checkout if applicable)
• COD orders require OTP or phone verification
• Please keep exact change ready when possible
• Refunds for COD orders are processed via bank transfer or UPI

3. Are there any hidden charges?

Absolutely not! The prices displayed on our product pages are final and all-inclusive. There are:

• No hidden taxes or fees
• No surprise charges at checkout
• No shipping charges (free shipping on all orders)
• No packaging charges

The price you see is the price you pay!

4. Is it safe to use my card on your website?

Yes, your security is our top priority! All online transactions are protected by:

• 256-bit SSL encryption for all data transmission
• PCI DSS Level 1 certified payment gateway (highest security level)
• 3D Secure authentication with OTP verification for card payments
• Trusted payment partner: PayU

We do not store any credit/debit card numbers, CVV, or sensitive payment information on our servers. All payment data is processed securely through encrypted channels by our payment partner.

5. My payment failed but money was deducted. What should I do?

Don't worry - this is usually a temporary authorization hold by your bank:

• The amount will typically be refunded automatically within 5-7 business days
• If the refund doesn't appear within 7 days, please contact us with your transaction details
• Email us at info@adorabl3.com with your order number and transaction ID

6. Can I get an invoice for my order?

Yes! A GST invoice is automatically generated for every order and will be:

• Sent to your email after order confirmation
• Included with your package
• Available for download in your account order history

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Products & Quality

1. Are your products genuine and safe?

Yes! We are committed to quality and transparency:

• All products are sourced from verified suppliers
• We provide unbranded, generic utility products with clear labeling
• All products meet Indian safety and quality standards
• We conduct quality checks before shipping

2. Do you provide product warranties?

Product warranties vary by item and will be clearly mentioned on the product page. If a product comes with a manufacturer's warranty, the warranty card will be included in your package.

3. Can I see product specifications before buying?

Absolutely! Each product page includes:

• Detailed product descriptions
• Technical specifications
• Usage instructions
• Ingredients or materials (where applicable)
• Product images
• Customer reviews and ratings

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Account & Privacy

1. Do I need to create an account to place an order?

No, you can checkout as a guest. However, creating an account offers benefits:

• Easy order tracking
• Faster checkout for future orders
• Access to order history
• Saved addresses and payment methods
• Exclusive offers and early access to sales

2. How is my personal information protected?

We take your privacy seriously:

• All data is encrypted using SSL technology
• We never sell or rent your personal information
• Information is only shared with essential service providers (shipping, payment processing)
• We comply with Indian data protection laws

For complete details, please read our Privacy Policy.

3. How do I update my account information?

Log in to your account and go to "Account Settings" where you can update:

• Name and contact information
• Email address
• Phone number
• Saved addresses
• Password

4. How do I unsubscribe from promotional emails?

You can opt out anytime by:

• Clicking the "Unsubscribe" link at the bottom of any promotional email
• Updating your communication preferences in your account settings
• Emailing us at info@adorabl3.com

Note: You will still receive transactional emails (order confirmations, shipping updates) even if you unsubscribe from marketing emails.

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Contact & Support

1. How can I contact customer support?

We're here to help! You can reach us through:

• Email: info@adorabl3.com (We respond within 24 hours)
• Phone: +91-9891355197 (Monday to Saturday, 9:00 AM to 6:00 PM IST)
• Contact Form: Visit our Contact Us page

2. What are your customer service hours?

Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
Closed: Sundays and National Holidays

Email support is available 24/7 - we'll respond to your email within 24 hours, even outside business hours.

3. How long does it take to get a response?

• Email: Within 24 hours (usually much faster)
• Phone: Immediate during business hours
• Urgent Issues: Priority response for damaged items, delivery problems, or payment issues

4. Where is your warehouse/office located?

Our warehouse and office are located in Ghaziabad, Uttar Pradesh, from where we ship to customers across India.

Address: Office No. 505, Tower-2, SG Alpha Tower, Sector-9, Vasundhara, Ghaziabad, Uttar Pradesh, 201012, India

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Still Have Questions?

If you couldn't find the answer you were looking for, please don't hesitate to reach out to our customer support team. We're here to help!

Contact Information

• Legal Company Name: Roziyo Trading Private Limited
• Website: adorabl3.com
• GSTIN: 09AAKCR0819D1ZG
• Email: info@adorabl3.com
• Phone: +91-9891355197
• Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
• Address: Office No. 505, Tower-2, SG Alpha Tower, Sector-9, Vasundhara, Ghaziabad, Uttar Pradesh, 201012, India

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Thank you for choosing Adorabl3! We're committed to providing you with excellent products, transparent pricing, and outstanding customer service.